Shipping costs vary depending on the destination. Shipping fees are always displayed at checkout before payment.
We aim to ship all orders within 2 business days.
Estimated delivery times are indicative. We are not responsible for any delays caused by credit card payment authorisation processes compared to the shipment date.
WHERE WE SHIP
We ship worldwide. During checkout, you can select the destination country from the available options.
ORDER TRACKING
Once your order has been shipped, you will receive an email with a tracking link.
Alternatively, you can contact our customer service via the Contact Us form.
DELIVERY AND MISSED DELIVERIES
In the event of unsuccessful delivery due to the recipient’s absence, the courier will carry out the delivery attempts предусмотрed by its procedures. If delivery cannot be completed, the shipment may be held at a depot or returned to sender. Any costs resulting from re-delivery or return of goods may be charged to the customer.
For deliveries outside the EU, costs and delivery times may vary. Customers outside the EU may be subject to local taxes and customs duties.
Any delays or split shipments do not entitle the customer to refuse delivery or request compensation or indemnity.
GOODS INSPECTION UPON DELIVERY
Upon delivery, the customer is required to check that:
| The number of parcels matches the delivery note
| The packaging is intact and not damaged or wet, including sealing materials
Any damage to the packaging and/or product, or discrepancies in the number of parcels, must be reported immediately to the courier, with a description of the issue noted on the delivery document before signing.
ISSUE REPORTING
Any issues regarding the physical integrity, conformity, or completeness of the received goods must be reported within 48 hours of delivery, in accordance with the procedures described above.
